AUDIENCE SERVICES MANAGER

Music of the Baroque seeks a friendly, motivated, energetic, and well-organized individual to serve as Audience Services Manager. Reporting to the Director of Marketing & Communications, the Audience Services Manager serves as the primary customer service representative and is a key member of the marketing team. This full-time role is pivotal in enhancing the patron experience and supporting the organization’s growth. Join the dynamic, experienced, and passionate administration at one of Chicago’s top classical music groups!

Key duties and responsibilities

• Handling subscription and single ticket inquiries and orders
• Managing and maintaining the ticketing system and buyer database
• Analyzing and reporting subscription and single ticket sales
• Managing and expanding audience cultivation efforts
• Coordinating on-site box office operations at all concerts and serving as principal liaison to performance venues’ box offices
• Participating as part of the marketing team in subscription campaigns, concert promotions, and email marketing production
• Collaborating with the development department in solicitation campaigns, data management, and audience events
• Other tasks as they arise in what is a collaborative work environment.

Candidate Qualifications

• Two years’ work experience, including box office and customer service
• Excellent communication skills, verbal and written
• Exemplary customer service abilities
• Strong analytical abilities and computer skills including ticketing and database systems (experience with PatronManager/Salesforce is a plus) and Microsoft Office Suite, especially Excel
• Ability to handle multiple projects simultaneously
• Experience in arts administration, interest in classical music, or willingness to learn about the music and industry

Compensation & Benefits

• $45,000 - $50,000 annual salary range
• Generous paid vacation days, sick days, and personal days in addition to 11 paid holidays
• Health insurance; 80-90% employer paid
• Employer-paid life insurance, short-term disability, and long-term disability
• Staff retirement plan
• Shortened workday on Fridays from Memorial Day through Labor Day
• Hybrid working environment, with option to work from home 2 days per week once job responsibilities have been learned
• Opportunities for professional development

How to Apply

Please email a resume and a cover letter highlighting your relevant experience in the areas above and explaining your interest in the position to [email protected] with “Audience Services Manager” in the subject line. No telephone inquiries, please. We encourage applications from candidates of all backgrounds, experiences, and perspectives.